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Email Logging Setup - Connection Test Not Successful | MS Documentation Guide Discrepancies

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Hello,

When attempting to set up Email Logging using the Assisted Setup on the latest Business Central Cloud Instance, the bellow error appears. This is after following the official Microsoft Documentation Guide linked in the previous step of the Assisted Setup page and ticking manual setup done. (I have also checked several other third-party guides, including this one by prolific contributor MVP Yun Zhu, which is unfortunately slightly outdated since the newer BC & Exchange versions were released).

There seems to be a great number of inconsistencies/discrepancies between the official guide and the newest MS Exchange Admin Center interface, namely: terms that are now different on certain Exchange pages and option menus, duplicate sections such as the ‘create mail flow rules’ with a different BCC target email address but the same name parameters, inability to add public folder permissions to the shared mailbox (clunky workaround is to convert to a regular mailbox, add the public folder permissions, and then convert back to shared), etc. However, the main issue is the ambiguity with regards to the type of email account to be used throughout the different parts of the Exchange admin center setup.

It appears that two email accounts require generating to fulfil the setup: one is to be used as the SharedMailbox recipient (e.g. below BC Email Logging), and the other will be a standard UserMailbox (e.g. below BCEL Agent) with an Exchange Plan subscription which will act as the owner of (delegated Full Access to) the aforementioned SharedMailbox recipient and not be associated with any other user within the tenant. Please let me know if this interpretation is incorrect.

It would be most helpful to know which of those email account types (Exchange Plan UserMailbox or just the SharedMailbox) should actually be used in the different parts of the process, whenever the guide uses phrases such as “The email of the user account that Business Central will use to run the email logging job”, or “the email logging user”.

I have created this live, editable Excalidraw visual for clarity, also pictured below.

Would appreciate any thoughts/comments.

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Business Central

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CU05061853-0 130 on at

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Email Logging Setup - Connection Test Not Successful | MS Documentation Guide Discrepancies

Update for anyone also struggling: the solution was to give "Read and manage (Full Access)" Delegation rights to one more user besides the usermailbox email used for the email logging job, then log into BC as that user to test the email logging connection. Also, you need 4 mail flow rules in total, but with slightly different names (the name property in the official MS guides is incorrect, as you cannot have rules with the same name property; we have named our second set "Log Email Sent to This Organisation Shared" and "Log Email Sent from This Organisation Shared".
CU05061853-0 130 on at

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Email Logging Setup - Connection Test Not Successful | MS Documentation Guide Discrepancies

It has been a few weeks now since we submitted a support request with Microsoft and we have not had any help to resolve this, unfortunately…

Does anyone have any idea what the issue could be? I have attached more screenshots below with all the setups in EAC.

_____________

(Same for Storage)
Judy Microsoft Employee on at

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Email Logging Setup - Connection Test Not Successful | MS Documentation Guide Discrepancies

Hi,

If the Send Test email throws an error and you didn't capture the error you can see the error again by going to Navigate and choosing Email Outbox. The Email Outbox will show errors returned when trying to send emails. For troubleshooting support cases, this is a good place to look if there are some errors.

Best Regards,

Judy
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YUN ZHU 73,472 Super User 2024 Season 2 on at

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Email Logging Setup - Connection Test Not Successful | MS Documentation Guide Discrepancies

Sorry I haven't tested the latest version, I will confirm it when I have time. But if you are in a hurry, it is recommended to submit an SR to the Microsoft support team, and they should be able to help solve the problem.

Hopefully other experts can give you better advice.

Thanks.

ZHU