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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Status/Status Reason f...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Status/Status Reason fields aren't avaliable for editing on web portal

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Posted on by Ernardo 27

I have a following form tab for my custom entity:

pastedimage1659423458906v1.png

I can open 'Status reason' field and be sure that this field is visiable and avaliable:

pastedimage1659423520435v2.png

I can open my record in CRM and change status reason:

pastedimage1659423627394v3.png

But... When I use web portal I have an issue:
pastedimage1659423694021v4.png

...status/status reason aren't avaliable for editing. I can write comment but cant choose status/status reason values. Appropriate web-role allows me editing records of this entity. 

How do I can fix it? I need to change status/status reason of my records on my web-portal. 

Thank you a lot!

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Ernardo,

    Unfortunately, these fields can't be directly edited.  This is by design.

    As a workaround you could create a custom field and put it to your form. And use this field to update the status reason field through workflow.

    Here is a similar thread:

    powerusers.microsoft.com/.../933391

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