Status/Status Reason fields aren't avaliable for editing on web portal

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Posted on by Ernardo

I have a following form tab for my custom entity:

I can open 'Status reason' field and be sure that this field is visiable and avaliable:

I can open my record in CRM and change status reason:

But... When I use web portal I have an issue:

...status/status reason aren't avaliable for editing. I can write comment but cant choose status/status reason values. Appropriate web-role allows me editing records of this entity.

How do I can fix it? I need to change status/status reason of my records on my web-portal.

Thank you a lot!

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Hi Ernardo,

Unfortunately, these fields can't be directly edited. This is by design.

As a workaround you could create a custom field and put it to your form. And use this field to update the status reason field through workflow.

Here is a similar thread:

powerusers.microsoft.com/.../933391

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