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Finance | Project Operations, Human Resources, ...
Suggested Answer

Feature "Preview PDF documents using a PDF viewer" -- "Report PDF viewer" activates but does not display version 27

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Posted on by 97

Hi,

I am in version 27 and I have activated the "Report PDF viewer" feature, but the old viewer remains.

pastedimage1664832662886v1.png

Old

pastedimage1664832874223v3.png

New feature

pastedimage1664832938723v4.png

I have the same question (0)
  • Suggested answer
    Charlotte X Profile Picture
    Microsoft Employee on at

    Hi GDMT365,

    I think a version update is just a change in function or layout, and will not make your original data disappear.

    Best Regards,

    Charlotte

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    14,839 Super User 2026 Season 1 on at

    Hi GDMT365,

    Can you check if following features are enabled:

    -Enable Export on Report PDF viewer

    -Enable Refresh on Report PDF viewer

    -Enable Reload on Report PDF viewer

    -Report PDF viewer

    Have tried to check this report (Fixed asset bar codes) in Chrome browser? If it doesn't help, you can set "Pdf file" on legal entity level:

    pastedimage1664884570075v1.png

  • GDMT365 Profile Picture
    97 on at

    Thank you very much.

    Check and I have all those features enabled. On the other hand, I also checked in Chrome browser and the old viewer is maintained.

    When I generate as a pdf it looks fine, but my client wants to view with the new viewer because of all the options it has.

    Thks

  • GDMT365 Profile Picture
    97 on at

    Sure, if I can't resolve the issue, we'll have to wait for a version update, with that the problem should be solved, I hope so.

    Thanks a lot

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