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Finance | Project Operations, Human Resources, ...
Answered

Financial dimension is locked in Bank Foreign Currency Revaluation

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Hi all!

Our client got the bug 628387 (Missing financial dimensions in Bank foreign currency revaluation voucher) and at the time, we fixed it by posting a General journal to correct the bank account's balance. Because of this, the bank revaluation voucher containing empty bank dimension is still there and not reversed yet.

After this, for all other bank accounts, we corrected their bank revaluation by reversing the vouchers with the empty bank dimension. So, no empty bank dimensions are left in these banks' revaluations.

We are updating from version 10.0.24 to version 10.0.27 now, which means the bug 628387 should have been fixed. However, the bank account I mentioned in the beginning does not get fixed, while all other bank accounts are okay now. So, we think the posting for the bank dimension might have been locked for the first bank account.

Does anyone have any experience with this? Thanks in advance!

I have the same question (0)
  • Verified answer
    huijij Profile Picture
    19,811 on at

    Hi Linh Nguyen,

    You may raise a support ticket to investigate further.

    Best Regards,

  • Community Member Profile Picture
    on at

    Hi Judy!

    Thanks for answering. It seems support tickets will be charged for us, so we'll keep on investigating first. But if in the end there's no other way than asking MS then I'll mark this answer as verified.

    Have a nice day!

    Linh

  • Suggested answer
    saurabh bharti Profile Picture
    15,039 Moderator on at

    As per my understanding For D365 you get one free support plan and you are not charged for that. So, you can raise ticket and check with MS

  • Community Member Profile Picture
    on at

    Thank you!

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