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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Personalization Error
Small and medium business | Business Central, N...
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Personalization Error

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Posted on by dkkipfer 336

After upgrading to Wave 2 2021, we receive the following error when trying to make personalizations.

"Sorry, something went wrong and personalization could not be started. Please try again later, or contact your system administrator."

I have SUPER permissions, so there must be a setting somewhere I'm missing?

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  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 95,329 Super User 2025 Season 2 on at

    Hi, This problem seems to have appeared in previous versions, may be the "Delete User Personalization" seemed to help.

    Or go to User Settings

    pastedimage1639097923363v1.png

    Open your settings

    pastedimage1639097949691v2.png

    Choose Persionalized pages.

    pastedimage1639097963110v3.png

    Choose Troubleshoot

    pastedimage1639098001716v4.png

    Check any error detected.

    pastedimage1639098016333v5.png

    Other info:

       

    https://www.sauravdhyani.com/2020/01/msdyn365bc-2019-wave-2-something-went.html

    Hope this will help.

    Thanks.

    ZHU

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