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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / AR Payment Application
Microsoft Dynamics SL (Archived)

AR Payment Application

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Posted on by Community Member

My client has a customer that sent a check to fully pay one invoice for one customer id and then take 3 credits against another customer id. The check amount is $3000. The invoice they are paying is $4000 and the 3 credits total -$1000. I can fully apply the first invoice but I don't know how to apply the credits against the second customer so that my cash nets out to $3000. In test, I tried to create a credit memo and change the account to the cash account but when I applied them in payment application the entry reversed the cash so I ended up with a zero dollar effect to cash. Has anyone ever dealt with this before? I really appreciate your feedback.

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  • Community Member Profile Picture
    Community Member on at

    I think we need a little more explanation in order to answer this.  It sounds like a check was cut to $3000 against a $4000 invoice because there was $1000 worth of credits.  However you stated the credits were from another customer id.  Do you mean another vendor id?  Was there a previous check cut to that other vendor id and, if so, was that check for more than this $1000?  Is you client using Cash Manager and that is where you are seeing the issue?

  • Community Member Profile Picture
    Community Member on at

    We've run into this situation several times. Fully apply the check for $3,000 initially.

    I would leave the cash account out of this. We use the receivables account to create invoices to "capture" the open credit memos and in turn create additional credit memos to "apply" to the correct client. All wash using the receivables account, but create the effect of applying payment/memos.    

    I'm sure there are alternatives, but this method has worked for us on a regular basis.

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    Community Member Profile Picture
    Community Member on at

    I just tested this and it works to perfection. Thanks for the assistance on this.

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