How to capture Waitlist's created on to Event Registration creation

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Posted on by Jenny CRM

Hi Everyone,

We are using Automatic Registration functionality for events. So, when a seat becomes available the waitlist record will be moved to event registration that means an event registration record is generated for the contact and the associated waitlist record is deleted. We also have a validation to make sure that contact can exist either in the wait list or event registration (not in both the places).

We have a requirement – when the seat becomes available, we need to capture waitlist’s created date and set a field on event registration record creation.

Any idea how we can achieve this? On Event Registration creation, can we capture the waitlist’s created on value? Or it will be deleted simultaneously OOB.

Any help is greatly appreciated. Thanks in advance.

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Akhi Microsoft Employee on at

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HI Jenny,

The waitlist item is removed in post-operation for event registration.

The way to implement this is a custom plugin that is hooked to delete message of waitlist item as post-operation.

If you include pre-image you will be able to retrieve createdon, contactId and eventId fields.

Retrieve the coresponding registration with contactId and eventId and update your custom field with the createdon value.

Tutorial on how to write plugins: docs.microsoft.com/.../tutorial-write-plug-in

Regards,

Akhilesh

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