Why are some sandboxes not "offered" the update to the latest version?

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Hi all,

I have three sandbox environments alongside one production.

Two of the sandboxes are on the latest code version but the 3rd is not for some time now (many days). It does not have anything in the /Available Update Version/ and re-start did not trigger it either. No notifications related to failed updates or other.

One sandbox (on latest version) have the same custom code as the one that is not offered the update.

How to get that latest MS code on there?

Best regards,

Lars

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Dynamics 365 Business Central

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Gerardo Rentería Ga... 23,574 Most Valuable Professional on at

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Why are some sandboxes not "offered" the update to the latest version?

Hi

There is nothing here?

Best Regards

Gerard

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Community member 16 on at

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Why are some sandboxes not "offered" the update to the latest version?

There is nothing?!

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YUN ZHU 92,797 Super User 2025 Season 2 on at

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Why are some sandboxes not "offered" the update to the latest version?

Hi, according to Microsoft, these environments are stored in different clusters, and the update time of each cluster is different, which means that the update notification time in the same tenant is also different. If you are in a hurry, you can copy other 23.3 environments and recreate the Sandbox.

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/update-rollout-timeline?wt.mc_id=DX-MVP-5004336#schedule-updates

Hope this helps.

Thanks.

ZHU

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Judy Microsoft Employee on at

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Why are some sandboxes not "offered" the update to the latest version?

Hi,

Can you check the sum of database capacity usage across all the environments, since based on the Microsoft Document, by default, Business Central customers can use up to 80 GB of database storage capacity across all their environments (production and sandbox). This limit means that the sum of database capacity usage across all of their environments must not exceed 80 GB. If a tenant exceeds this limit, Microsoft restricts administrative actions that create additional environments. Exceeding the storage limit will not interrupt transaction processing within the existing environments.

The reference document:

Managing Capacity - Business Central | Microsoft Learn

Best Regards,

Judy

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Community member 16 on at

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Why are some sandboxes not "offered" the update to the latest version?

Hi all!

Thanks for all the feedback related to my issue!

* We do not have more PROD nor SANDBOX environments than allowed. As well we are well under capacity for the total.

* I cannot re-create the sandbox since we have a lot of test data, integrations etc. running there

All in all I will be patient to see if the last one is offered the update soon.

Thanks again.

Best regards,

Lars

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Community member 16 on at

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Why are some sandboxes not "offered" the update to the latest version?

Hi all,

I have now updated a lot of environments and it seems that a restart might help to trigger an update control for the environment. I got updates offered shortly after restarts.

Best regards,

Lars

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