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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Re-sync shopify produc...
Small and medium business | Business Central, N...
Suggested Answer

Re-sync shopify products to Business Central

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Posted on by NAV2BC02 226
I had synced all the shopify products to Business Central but then I deleted the items from Business Central to start over for testing and now when I re-run the sync, the shopify products are not populating back into Business Central?  I see the shopify products under shopify > products but they are not being linked to new item cards again.  What am I doing wrong?
 
Thanks,
NAV2BC
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 11,169 Super User 2026 Season 1 on at

    You’re not doing anything wrong — once you delete the BC items, the Shopify connector won’t automatically recreate them on resync. You’ll need to map them manually: go to Shopify > Products > Map Product, then select the BC Item you want to link with the Shopify product.

     
     

     

     

    ✅ Mark this answer as verified if it helps you.

  • Suggested answer
    Mansi Soni Profile Picture
    Mansi Soni 8,951 Super User 2026 Season 1 on at
    Hello,

    When you delete items in Business Central, the Shopify connector still thinks those products are already synced, so it doesn’t recreate them automatically. That’s why you see them in Shopify > Products but no new item cards are generated. To fix this, you’ll need to either remove the existing Shopify product mappings or reset the synchronization so Business Central treats them as new and creates fresh item cards on the next sync.

    https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/troubleshoot
    https://community.dynamics.com/forums/thread/details/?threadid=300b3a5a-ceac-485f-a939-a84e7ba1147a

    Hope this answer will help you as well!

    Regards,
    Mansi Soni

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