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Our Customer Journey prematurely stopped while 100+ customers were in the middle of it. Will we continue to get Insights on email opens/form submits after it is stopped?
Also, is there a way to get a list of who was in each trigger at the time? I've been clicking around and cannot find that. We had 4 people in one trigger (with a 1 week timer) and 100+ in another trigger.
Hi,
Thanks for submitting your question. To start with, can you please verify if your Customer Journey was stopped due to one of the following reasons?
docs.microsoft.com/.../insights
Cheers,
Dynamics 365 Marketing Team.
Hi JamesBurkArtic,
Answering to your question regarding the insights -> yes, after the journey stops, we are still capturing the insights (e.g. email opens/clicks for the emails that got sent out while the journey was live).
As for the list of who was in each trigger when the journey stopped -> we don't have this capability in the current product. Please suggest it to Ideas forum.
Thank you,
Aga
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