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Does a stopped Customer Journey still keep track of Insights?

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Our Customer Journey prematurely stopped while 100+ customers were in the middle of it.  Will we continue to get Insights on email opens/form submits after it is stopped?

Also, is there a way to get a list of who was in each trigger at the time?  I've been clicking around and cannot find that.  We had 4 people in one trigger (with a 1 week timer) and 100+ in another trigger.

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Does a stopped Customer Journey still keep track of Insights?

    Hi JamesBurkArtic,

    Answering to your question regarding the insights -> yes, after the journey stops, we are still capturing the insights (e.g. email opens/clicks for the emails that got sent out while the journey was live).

    As for the list of who was in each trigger when the journey stopped -> we don't have this capability in the current product. Please suggest it to Ideas forum.

    Thank you,

    Aga

  • RE: Does a stopped Customer Journey still keep track of Insights?

    Hi,

    Thanks for submitting your question. To start with, can you please verify if your Customer Journey was stopped due to one of the following reasons?

    docs.microsoft.com/.../insights

    Cheers,

    Dynamics 365 Marketing Team.

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