We recently got a new client we are supporting. They are on GP2015 R2. They want to start using the Human Resources module.
We got their DB backup and restored it in a test environment. We added the HR Module and when running GP utilities it fails with the following error msg:
"There was a problem ascertaining product version information. Microsoft Dynamics GP Utilities will now exit. Please check the duinstall.log file for more information."
We checked the duinstall.log file and it has the following error line:
"Failure encountered ON 5/4/2016 at 6:33:21 AM. Error: Product 414 does not support upgrading from version 10.0.1071."
We ran the following query in SSMS select * from dynamics..db_upgrade where prodid = '414'.
and we got the following results:
db_name PRODID db_verMajor db_verMinor db_verBuild db_verOldMajor db_verOldMinor db_verOldBuild db_status start_time stop_time DEX_ROW_ID
DYNAMICS 414 10 0 1071 10 0 1071 0 2010-09-20 13:48:10.410 2010-09-20 13:50:57.017 5
We checked and there were HR and Payroll tables in the company database. It looks like HR and Payroll was installed before the upgrade but when the upgrade was done the HR & Payroll was not upgraded to GP2015.
How can this problem be rectified? Are there any service packs or hot fixes that can be run to update the HR Module.
Many thanks.
