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Microsoft Dynamics GP (Archived)

Error When Installing HR Module in GP2015 R2

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Posted on by 117

We recently got a new client we are supporting.  They are on GP2015 R2.  They want to start using the  Human Resources module.

We got their DB backup and restored it in a test environment.  We added the HR Module and when running GP utilities it fails with the following error msg:

"There was a problem ascertaining product version information.  Microsoft Dynamics GP Utilities will now exit.  Please check the duinstall.log file for more information."

We checked the duinstall.log file and it has the following error line:

"Failure encountered ON 5/4/2016 at 6:33:21 AM.  Error:  Product 414 does not support upgrading from version 10.0.1071."

We ran the following query in SSMS   select * from dynamics..db_upgrade where prodid = '414'.
and we got the following results:

db_name PRODID db_verMajor db_verMinor db_verBuild db_verOldMajor db_verOldMinor db_verOldBuild db_status start_time stop_time DEX_ROW_ID
DYNAMICS                       414 10 0 1071 10 0 1071 0 2010-09-20 13:48:10.410 2010-09-20 13:50:57.017 5

We checked and there were HR and Payroll tables in the company database.  It looks like HR and Payroll was installed before the upgrade but when the upgrade was done the HR & Payroll was not upgraded to GP2015.

How can this problem be rectified?  Are there any service packs or hot fixes that can be run to update the HR Module.

Many thanks.

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  • Chamu Matumbura Profile Picture
    117 on at
    RE: Error When Installing HR Module in GP2015 R2

    Any solution on this issue?

  • Chamu Matumbura Profile Picture
    117 on at
    RE: Error When Installing HR Module in GP2015 R2

    Good day Thomas,

    They don't need the information in the tables anymore as they want to start afresh on the HR.  What was there was done as a pilot, so it can go.

  • Thomas Newcomb Profile Picture
    1,810 on at
    RE: Error When Installing HR Module in GP2015 R2

    Hi Chamu,

    As I understand you have found that the client had HR and payroll were installed previously however, they were not upgraded with Dynamics GP. Do you know if the client need any of the information in the Payroll /HR tables?

    Please let me know!

    ~Thomas Newcomb

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    Microsoft Dynamics GP Support

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    This posting is provided "AS IS" with no warranties, and confers no rights

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