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10Hi folks I am looking for exact solution lease help me through this query I have raised below.
Based on the picture below please help me out, its a exact scenario with case management
- Create advance queues for 2 mailboxes
- It should be advanced queues with assignment set to Round Robin.
- Enable server-side integration for those. Approve mailboxes and check whether incoming & outgoing email is getting tracked within D365 or not.
- Configure a setting where if the sender is not identified, then it should not automatically create a contact in the system, but email should be tracked within the system.
Your inputs will add kudos to your profile, thank you.!
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