Skip to main content

Notifications

Microsoft Dynamics CRM (Archived)

Case description displaying HTML code from Outlook email

Posted on by Microsoft Employee

When a new case is created in crm and the case description is populated via outlook email the HTML tags are not stripped. The case description is basically unreadable with all of the HTML tags present. I have tried every onload script from every ancient thread online and I cannot get the HTML tags to be removed. I have CRM Dynamics 365 (8.2.1.341)

Anyone that has any updated input on this issue would be greatly appreciated. 

*This post is locked for comments

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,188 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,030 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans