web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Case description displ...
Microsoft Dynamics CRM (Archived)

Case description displaying HTML code from Outlook email

(0) ShareShare
ReportReport
Posted on by Community Member

When a new case is created in crm and the case description is populated via outlook email the HTML tags are not stripped. The case description is basically unreadable with all of the HTML tags present. I have tried every onload script from every ancient thread online and I cannot get the HTML tags to be removed. I have CRM Dynamics 365 (8.2.1.341)

Anyone that has any updated input on this issue would be greatly appreciated. 

*This post is locked for comments

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Varsha deshpande Profile Picture

Varsha deshpande 5

#2
NeerajPawar Profile Picture

NeerajPawar 2

#2
jlattimer Profile Picture

jlattimer 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans