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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Emails not coming thro...
Microsoft Dynamics CRM (Archived)

Emails not coming through to CRM

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Posted on by Jay2014

Hi,

Emails are recieved in Outlook but are not coming through to CRM. I am using Server Side Sync. The mailbox has been tested and approved in CRM. What could be causing that ?

Thanks

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  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Emails not coming through to CRM

    Hello,

    What is your CRM build?

    Do you see any errors in the Alerts of the mailbox?

    Also do you have any plug-ins or workflows triggered when an email is created in CRM? If YES - if you disable them does that make any difference?

    Regards,

    Radu

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