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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Emails not coming thro...
Microsoft Dynamics CRM (Archived)

Emails not coming through to CRM

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Posted on by Jay2014

Hi,

Emails are recieved in Outlook but are not coming through to CRM. I am using Server Side Sync. The mailbox has been tested and approved in CRM. What could be causing that ?

Thanks

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  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    Hello,

    What is your CRM build?

    Do you see any errors in the Alerts of the mailbox?

    Also do you have any plug-ins or workflows triggered when an email is created in CRM? If YES - if you disable them does that make any difference?

    Regards,

    Radu

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