An open customer journey with 5 emails also utilising the Schedule option

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Posted on by Poppy S

Hi, needed some help and advice

I am putting in place a 5 email campaign journey. Which need to go in a 1 to 5 order over a 5 week period.

The below has been created, this illustrates that -

the segment selected will receive campaign 1.

If they open it, then wait seven days and campaign 2 will be sent out.

However, if they do not open campaign 1, then they will receive campaign 1 again 3 days later.

If they still do not open it. Wait another 4 days and send Campaign 2. And so forth...

until campaign 5 is finally sent and then the journey ends.

Does this seem best route for this journey or can a better suggestion be made?

The other question was, I have not used the schedule button before and I have only ticked Mon-Fri and Mornings ONLY options, does this mean that only working days are counted in the Wait x days? (screenshot below)

Thanks in advance for your help and support.

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Gaju G on at

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RE: An open customer journey with 5 emails also utilising the Schedule option

Hi there - checking if you are still blocked on this scenario?