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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Send Remittance Except...
Microsoft Dynamics GP (Archived)

Send Remittance Exception Report

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Posted on by Community Member

I have a customer who is trying to e-mail EFT Remittance out of GP but when they process remittance they receive "an unknown error occurred" as a failure/ success status on the Send Remittance Exception report.

They are able to print the remittance to screens and are able to e-mail PO's under the same user for the same workstation. What is the "an unknown error occurred" mean and how do we resolve it.

Thank you,

Angie

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  • Community Member Profile Picture
    Community Member on at

    Has there been any response to this inquiry?  I have a customer who is getting an identical error in one company only.

    Steve

  • Community Member Profile Picture
    Community Member on at

    Here are the suggestions I received. Still waiting to hear from the customer if they worked.

    1. Is the Word template modified?  If so, I would recommend to set security to the canned remittance while testing, so you can test with the original document, before bringing a modified document into the picture.  The most common reason is that the ‘Maintain Compatability Mode’ checkbox was not marked when the template was saved.  You can read more about this in the blog. You can recreate the template, or there are steps in the blog with a way to go back and mark it:

    blogs.msdn.com/.../error-message-when-printing-or-emailing-multiple-word-templates.aspx

    2. If you have a ‘Message ID’ on the email, I would take that out and test again without that.

    3. Are you testing with a brand new invoice?  The original email address is stored on the invoice in the SY04910 table, so you may have stored a blank or incorrect email on an old invoice.  If you have the email correct on the vendor now (SY01200) table, make sure you key and test with a brand new invoice, so it picks up the most current email address when testing.

  • Community Member Profile Picture
    Community Member on at

    Thank you for the comprehensive reply.  Walking through the steps in your post, I found that the Have Replies Sent To field was empty.  Populating that field appeared to resolve the issue.

    Many thanks for your assistance,

    Steve

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