Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Error: Update failed w...
Small and medium business | Business Central, N...
Suggested answer

Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.

(0) ShareShare
ReportReport
Posted on by SG-07111635-0

Issue: Unable to upgrade the business central cloud version from 19.4 to 19.5. When we schedule the upgrade, it is being failed with following error. Our ultimate goal is to upgrade for BC 20


Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated

History: We are one of the Microsoft partners and we have undegraded our client database from 2009 Nav to BC central could 19 version. Also we were able to upgrade the same BC from 19 to 19.4 (By scheduling for Microsoft update)

Can someone help us on this. 

ReprintsError.jpg

  • Ferenc Jancsich Profile Picture
    Ferenc Jancsich 5 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.

    Hi,

    Finally, what was the solution?

    Thanks

  • SG-07111635-0 Profile Picture
    SG-07111635-0 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.

    Hi Inge M. Bruvik,

    I have disabled the cloud migration and tried for upgrade. But still we are facing same issue. For more information i am sharing the cloud migration management page screen shot. The Disable Cloud Migration action is completely disabled, I am assuming this means there is nothing to disable right?

    Cloud-Migration-Management.jpg

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 993 Super User 2024 Season 1 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.
    [quote user="SrinivasDynamicseshop"]

    Thank you.

    Also, when I am trying to change the "update will start on or after" i am getting the following message. What is the reason and is there any way to change that

    Scheduling an update date is not available for this update version. The current update will be rolled out to tenants after 4/30/2022.

    [/quote]

    I think this means that Microsoft will try to upgrade you directly to version 20. instead of going to 19.5.

  • SG-07111635-0 Profile Picture
    SG-07111635-0 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.

    Thank you.

    Also, when I am trying to change the "update will start on or after" i am getting the following message. What is the reason and is there any way to change that

    Scheduling an update date is not available for this update version. The current update will be rolled out to tenants after 4/30/2022.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 993 Super User 2024 Season 1 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.

    No, i don't think so.

    Disable the cloud migration and try to schedule another upgrade.

    If that upgrade also fails i would suggest that you raise a support ticket with Microsoft to have them investigate it.

  • SG-07111635-0 Profile Picture
    SG-07111635-0 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.

    Thanks  Inge M. Bruvik for your reply.

    I will disable that and try to upgrade again. Is there any other areas where I need to concentrate before start the upgrade.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 993 Super User 2024 Season 1 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.
    [quote user="SrinivasDynamicseshop"]

    Hi Inge M. Bruvik,

    I am not aware of disable the cloud migration. Are you suggesting that this is happening because we haven't disabled the cloud migration. If it is can we disable now

    If we can, Can you suggest us the steps.

    [/quote]

    Yes, the cloud migration is on possible cause:

    The steps are described in the link in the prior post and in this screen shot.

    pastedimage1651257879504v1.png

  • SG-07111635-0 Profile Picture
    SG-07111635-0 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.

    Hi Inge M. Bruvik,

    I am not aware of disable the cloud migration. Are you suggesting that this is happening because we haven't disabled the cloud migration. If it is can we disable now

    If we can, Can you suggest us the steps.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 993 Super User 2024 Season 1 on at
    RE: Error: Update failed with an internal error FirstPartyUpgradeLogic and is being investigated.

    Have you remembered to disable the cloud migration ?

    docs.microsoft.com/.../migration-troubleshooting

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees!

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December!

Congratulations to our December super stars! 🥳

Get Started Blogging in the Community

Hosted or syndicated blogging is available! ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,661 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,379 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans