How to get a list of Knowledge base articles based on number of times it was linked to a case?

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Right now, I see an option to see the list of articles based on number of views, what is more interesting to see the list based on number of times an article is linked to a case. Is there a way to do this?

Thanks in advance !!

Shravan

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RajarajanS on at

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Hello Partner,

As of now, there is no way to do this form of sort in CRM knowledge search.

The complete extent of searching the sorting the KB is detailed in this article: https://docs.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles-csh,

Hope this helps,

Best Regards,

Raj

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Community Member on at

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Thanks a lot for the answer !! I shall look into the article you sent. Helps me a lot.

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