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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Bar code not printing
Microsoft Dynamics AX (Archived)

Bar code not printing

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Posted on by Sridhar Narayanan 1,027

Hi Experts,

We are using AX 2012 R3 CU10 and SSRS for reports with multi-box environment.

We are facing an issue where Bar codes are properly visible in the screen and also when viewed in PDF format. But, when we give the PDF file for printer, Bar codes are not printed properly.

I am not sure whether we miss any settings.

Thanks,

N.Sridhar

   

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  • Martin Dráb Profile Picture
    Martin Dráb 237,801 Most Valuable Professional on at

    Are you saying that you have a PDF file that's shown correctly on screen, but not printed correctly on paper? In other words, it's not much related to Dynamics AX, right?

    It suggests that the PDF uses a font for barcodes that the printer doesn't know (and it isn't embedded in the PDF file).

  • Sridhar Narayanan Profile Picture
    Sridhar Narayanan 1,027 on at

    Hi Martin,

    Yes, Bar codes are shown in PDF file on screen correctly, but not printed correctly on paper.

    We are using font "BC C39 2 to 1 Narrow".

    I wonder do we need to have any specific font to print in printer.

    Regards,

    N.Sridhar

  • Sridhar Narayanan Profile Picture
    Sridhar Narayanan 1,027 on at

    Hi Martin & Crispin,

    We will check all the possibilities to address this issue.

    Thanks,

    N.Sridhar

  • Sridhar Narayanan Profile Picture
    Sridhar Narayanan 1,027 on at

    Hi Crispin,

    We have used BC C39 2 to 1 Narrow for barcode

    Thanks,

    N.Sridhar

  • Community Member Profile Picture
    Community Member on at

    Hallo there! Have you resolved this issue? I'm having the same problem with the same BC C39 Narrow font. It's installed on every machine involved.

    Wondering, if the font itself could be the problem?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Please ensure you have the necessary fonts, please see the following article for fonts

    blogs.msdn.microsoft.com/.../ax-for-retail-barcode-font-printing-issues

    After some experimentation I can confirm that I was missing the fonts from the SSRS server and in order for them to take affect I needed to load them in Control Panel/Fonts and also reboot the SSRS server (not the service).  The AOS already had the fonts and had already gone though a reboot so cannot confirm this but I suggest you also load them on the AOS and reboot the machine, after all Fonts are controlled and made available by the operating system.

    Good luck

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Just wanted to add that we finally got it working. The Fonts were present on all Servers (AOS as well as SSRS / SQL). So what we did in the end:

    1) Remove all fonts.

    2) Add them again, through right-click and selecting "Install". They had been added only by copying them into the Fonts Folder.

    3) Reboot all Servers in the following order: SSRS/SQL - AOS 1 through 3.

    4) Voilá - Problem solved.

    So, yes, it might have been a sole Problem of rebooting the Servers in the right order. Might have also been the method of installing the Fonts. However, above procedure worked.

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