The balance was not fully cleared after the settlement

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Posted on by Jefri-SP

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Hi,

We have a customer payment voucher that, after being settled with an invoice voucher, still shows a remaining balance. This voucher has previously been settled and unsettled multiple times with other invoice vouchers. What is the recommended way to resolve this issue?

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Microsoft Dynamics AX

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PD-06020722-0 61 on at

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Hi, did you define in the AR Parameters an over/underpayment amount and do you have the GL accounts defined in the accounts for automatic transactions for e.g. customer cash discount taken? If so and if the amount is below the value, it will post the difference amount to the GL account while posting the payment. For the existing balance, you can post a manual journal with debit cash discount taken, credit customer and settle the remaining balance with it. Hope it helps!

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Arvind Bharti 787 Super User 2026 Season 1 on at

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Hi,

Do you know which invoice it shows the balance?

If yes did you check its settlement history why its not considering the payment against it?

or on which date it is applied?

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BillurSamdancioglu 20,636 Most Valuable Professional on at

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Please check settlement history on what might have had happened.

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Jefri-SP 100 on at

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Thank @BillurSamdancioglu @Arvind Bharti

I found an irregularity in the settlement history — it appears that a double settlement occurred, causing the amount to be counted twice.

Why could this have happened, and how can it be resolved?

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Alireza Eshaghzadeh 14,839 Super User 2026 Season 1 on at

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Hi,

You have the option to undo the settlement and then re-settle the customer transaction against the payment or credit note.

Please note that if the debit and credit amounts are not equal, this will result in an open balance on the customer's open transactions. In such cases, you will need to settle the difference through a general journal, such as using a cash discount or another appropriate offset.

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