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Dynamics 365 Community / Forums / Business Central forum / How to implement repai...
Business Central forum

How to implement repair / refurbishment process?

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Posted on by Community Member

We’re considering Business Central for our business where we purchase pre-owned items and repair them for resale. I see Business Central has a Service module which is basically what we need, but we need that functionality (tracking, costing, etc) for products that are ours and in inventory.

Could we use the manufacturing module to basically replicate the Service module but for products in our inventory? Or whats the best way to accomplish this in Business Central?

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Other
Inventory and warehouse management
Service
Manufacturing
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  • Community Member Profile Picture
    Community Member on at

    This is an interesting question because I bet there are multiple ways to get there.  MSFT has not developed specific functionality for this so I will explain 1 technique.  Let's say that your inventory includes finished goods that have already been refurbished and we will give that a part number of FG1 with a description of Refurbished Finished Good with serial tracking.  This is stored as an inventory item.  You also have inventory that needs to be refurbished.  Let's give that a part number of RAWFG1 with a description of Raw Finished Good with serial tracking.  The same serial number can be used for both items so that you have full traceability.  When you launch a production order for FG1, you would list RAWFG1 as a component and consume it during the refurbishment process.  This way you can track the purchase price (cost) of all items and capture the work that has been completed on an individually basis because of the serial tracking and because you can trace the production order for that completed unit.  You will also have inventory visibility into which ones need to be refurbished.  If there are multiple levels to this process or multiple raw components those could all be captured with production orders.  If this item simply goes to a bench on the production floor and 1 tech does all that is needed to make it sellable as a finished good you may be able leverage assembly.  Hope this helps.  

  • Community Member Profile Picture
    Community Member on at

    Thanks Jason! Excellent suggestion!

    We’re a watch company that purchases new and pre-owned serialized mechanical watches.  For the ones that need work, they go to our watchmaker (subcontractor) to get worked on and brought to a condition to what we call, “show room ready”. Our subcontract watchmaker is paid by job, not per hour, and some watches might need more work than what his base rate is. If the watch also needs parts we supply parts from our inventory.

    A part from this we also have employees do smaller less qualified work such as washing the watch, etc. Maybe a “general” process called, “cleaning”, or something? I’m not sure if this would need to be in the production process or not.

    So if the production process is pretty flexible where we can have the jobs cost dynamic and parts used dynamic, I think that could work. What say you?

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