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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Direct mail options wi...
Customer experience | Sales, Customer Insights,...
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Direct mail options with D365 Marketing

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Posted on by una 259

Good evening,

How are clients who still require to send out packs to Customers tracking this activity in D365 Marketing? D365 Marketing doesnt have an option to do a mail merge or direct mail, i wondered how others are recording this interaction if it is required by the customer in their Marketing approach?

Thanks 

Una

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  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Could you please explain "send out packs", "mail merge" and "direct mail", which are not concepts in Marketing app? 

    Maybe you could attach a few screenshots about it.

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