Setting Up Email Profile for O365

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My company is in the process of upgrading to Office 365. Our IT department is the first to get it so we can migrate everything correctly and what not before it goes to the rest of our users.

Since my mail has been upgraded to O365 I lost my ability to use mailbox in CRM with our current exchange email server profile. Has anybody ran into similar issues? I tried Exchange hybrid and Exchange online and both dont seem to work.

Any thoughts?

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Kokulan 18,054 on at

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Hi

If your exchange is migrated to O365 and if yours is now Exchange Online, you have to configure the Server Profile to be Exchange Online first.

Once you configured the exchange, you could test and enable your mailbox to see if CRM is able to communicate

What Sync methods you have set up, are you using Server Side Sync?

Once your Server profile is configured, you can Test and Enable all the mailboxes from the Server Profile as shown below

If you don't dont want to test and enable all the mailboxes, you can do this at mailbox level as shown below

Once you clicked on Test & Enable, check the Alert tab to see if the communication with Exchange for Incoming, Outgoing and Appointment/Contact/Task sync successful or not

If it faile it will give you a detailed error message as to why it failed, that should help you to make necessary change and get it working

You could also refer to the following link to have a read about troubleshooting and monitoring Server Side Sync

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/troubleshooting-monitoring-server-side-synchronization

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I tried doing this and none of it worked. I cant send the screen shot but this is what the errors are.

Mailbox

Jon O'Brien

VIEW DETAILS Delete the alert.

Your mailbox Jon O'Brien isn’t currently syncing appointments, contacts, and tasks due to an update to the mailbox record. Ask your administrator to test and enable the mailbox.

Email Server Error Code: ACTMailboxUpdateError Learn More

3/28/2019 3:44 PM

Mailbox

Jon O'Brien

Your mailbox Jon O'Brien isn’t currently sending outgoing emails due to an update to the mailbox record. Please ask your Dynamics 365 administrator to test and enable the mailbox.

Email Server Error Code: OutgoingMailboxUpdateError Learn More

3/28/2019 3:44 PM

Mailbox

Jon O'Brien

Your mailbox Jon O'Brien isn’t syncing incoming emails due to an update to the mailbox record. Ask your Dynamics 365 administrator to test and enable the mailbox.

Email Server Error Code: IncomingMailboxUpdateError Learn More

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Kokulan 18,054 on at

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You may have already done this but just wanted to check if you did the following when you did Test and Enable?#

IMPORTANT: Make sure to select the checkbox on the dialog that appears and then click OK. If your Exchange mailbox was previously configured with another Dynamics 365 organization, selecting this checkbox will update your Exchange mailbox to sync with this Dynamics 365 organization instead. If you do not select this checkbox and your Exchange mailbox is already configured with another Dynamics 365 organization, the tests will fail and log one of the alerts listed in the Symptom section of this article.

support.microsoft.com/.../incoming-emails-aren-t-being-synced-because-the-email-address-for-the

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Community Member on at

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Yup I've done that!

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Kokulan 18,054 on at

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If you haven't already, I would recommend you raise a ticket with Microsoft for this.

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