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Sales Accelerator Sequence - How to send autogenerated emails based on email templates from a Sales Team

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Posted on by rmlbiii

When lead records are assigned to a Sales Team (Owner type Team) I have a sequence that sends an autogenerated email based on an email template. The email is not sent for delivery and I receive the below warning on the lead record. When I assign the record to a user, there are no problems. It's just when it is assigned to a Team. Any suggestions would be appreciated.

Regards,

Robert

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Amit Katariya007 10,409 Moderator on at

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Hello Robert,

I guess it is issue with the Logic itself because when you are assigning the record to a user then email will be triggered and when you will assign the record to a team email will not because of multiple team recipients.

can you please share the email send logic?

Thank you,

Amit Katariya

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dranna 15 on at

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Hello,

I have the same problem. I have set the segments for sequences, I do not want to add leads/opportunities manually.

This is the connected segment to my sequence:

This is the setting of the segment:

And:

I don't even know why in some cases the owner of the record changes to #DataSyncService something.

Thank you for your help in advance!

Regards,

Anna

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