News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... What would cause the P...

Customer experience | Sales, Customer Insights,...

Answered

What would cause the Preference Center page not to load? (Compliance Profile)

(1) Share

Report

Report

Posted on by jnicophene

63

Hello!

I've been using the Preference Center for my client, and recently I've been seeing this error message

What would cause this to happen and how can I fix it?

Thanks

All responses Img

All responses (3)

Answers Img

Answers (1)

Verified answer

Leah Ju Microsoft Employee on at

Like (0)

Report

What would cause the Preference Center page not to load? (Compliance Profile)

Hi jnicophene,

If so, as I suggested earlier, you will need to open a ticket with the Microsoft support team:
Get Help + Support - Dynamics | Microsoft Docs
jnicophene 63 on at

Like (0)

Report

What would cause the Preference Center page not to load? (Compliance Profile)

Hi Leah Ju,

I did each your suggested steps and problem still persist.
Leah Ju Microsoft Employee on at

Like (0)

Report

What would cause the Preference Center page not to load? (Compliance Profile)

Hi Partner,

1.Close the app, and open it again. If the problem still exists, try clear cache of your internet browser and reopening it again.

2.Check the version of the app:

3. I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Docs

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,228 Super User 2024 Season 2

#2

Martin Dráb 230,056 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans