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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / After GP 10 to GP 2013...
Microsoft Dynamics GP (Archived)

After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

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Posted on by Community Member Microsoft Employee

After an upgrade to GP 2013, upon the first run of the program (as Administrator) I get the following error:

From here, I can click Ok but I get nothing but a white screen. I have to close GP which strands my log in, causing me to have to delete it the next time I open GP 2013.

I have installed the same modules that were used in GP 10, and every ISV but one that is being handled by that company has been installed. I cannot import customizations as I cannot get to Customization Maintenance after I try to log in.

 

Any ideas on what dictionaries could be missing? Could it be a Windows permissions error with the Dynamics folder?

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    Thank you everyone for your help. After loading GP with a blank security ID for "sa"  with no modified forms and reports and reimporting customizations, I think we are all good here. Strangely, other users using DEFAULTUSER on the same server are not experiencing the problems "sa" was.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    Jonathan, your answer ended up being closest. DEFAULTUSER for "sa" was trying to pull windows from an ISV which was not loaded.

  • Verified answer
    Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    The best thing for this error is a Dexsql.log. When the error is on the screen if you look at the log file there will be a call on the SY10800 table that looks like this:

    { CALL DYNAMICS.dbo.zDP_SY10800SS_1 ( 'DEFAULTUSER', 0, 210, 2 ) }

    In this case the user I was logged in as had the DEFAULTUSER modified forms and reports ID, they were accessing a window (window is 2, report is 23) from Microsoft Dynamics GP (prodid 0), with a security id of 210. This tells me that my Dynamics.set file should be pointing to a Forms.dic file and in this case it was not.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    You have products from Professional Advantage and Mekorma and Accountable Software. You must have a modified form that is being reference but is not loaded. First make sure all the DIC files you see listed here are on your computer. Everything is local so they will be in your GP 2013 program folder. If you can get into GP and then go to Tools->Setup->System->Alternate Forms and Reports you could set all of your forms to be the unmodified versions one by one until you find the one that is missing.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    24

    0

    Microsoft Dynamics GP

    258

    Project Accounting

    309

    Fixed Assets

    949

    FieldService

    1042

    Interfund Management

    1157

    Collections Management

    1493

    SmartList

    1632

    Cash Flow Management

    1755

    Company Archive

    1838

    Technical Service Tools

    1878

    Excel-Based Budgeting

    2277

    Purchase Order Enhancements

    2377

    AnyView

    2404

    Mekorma MICR

    2416

    Control Account Management

    2547

    Enhanced Commitment Management

    2992

    CopierSeries

    3104

    Advanced Security

    3278

    Report Scheduler

    3830

    SmartList Builder

    4612

    Advanced Go Tos

    5597

    HITB Report

    6499

    Dynamics Online Services

    7156

    Mekorma Products Manager

    Windows

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Dynamics.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/FORMS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/REPORTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/PA258.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/PAFORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/PAREPT.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/fam.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F309.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R309.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/SrvcAdv.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/FRMS949.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/RPTS949.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/IFund.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/1042FORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/1042RPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/CPRO.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F1157.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R1157.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/EXP1493.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/EXP1493F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/EXP1493R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/CFM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/CFMFORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/CFMRPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/COARCHVE.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F1755.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R1755.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/TAUTIL.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F1838.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R1838.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/XLBudget.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/XL1878F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/XL1878R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/POE2277.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/POE2277F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/POE2277R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/AV2377.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/AV2377F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/AV2377R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/MICR.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/MICRFRM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/MICRRPT.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/CAM2416.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/CAMFORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/CAMRPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/ECM2547.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ECM2547F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ECM2547R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/QK2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/QDF2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/QKR2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/AdvSecur.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ADVS_FRM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/ADVS_RPT.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/RPTSCHED.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F3278.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R3278.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/SLBuild.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F3830.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R3830.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/advgoto.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/F4612.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/R4612.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/HTB5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/HTBF5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/HTBR5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/DO6499.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/DO6499F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/DO6499R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/MEP7156.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/MEP7156F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2013/Data/MEP7156R.DIC

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    Can you paste in here a copy of your GP 2013 DYNAMICS.SET file?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    The Set file has all of the same GP modules installed. Is it possible that an ISV not yet installed that also includes DexToNet could be the problem? That is the only difference between GP 2013 and GP 10 that I can think of in the Dynamics.set file as the GP 10 file of course has those entries and dictionaries.

  • Suggested answer
    Tom Mathew Profile Picture
    Tom Mathew 1,750 on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    Copy forms.dic and reports.dic from a working machine to the problematic one. After that run the utilities with the task as synchronize forms and reports.

    If the reports and forms are not upgraded use the following link

    community.dynamics.com/.../modified-dictionary-upgrade.aspx

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    Since this was an upgrade, are you sure you are running GP 2013 and not GP 10? Make sure you are running the correct one by going to Start->Programs->Microsoft Dynamics->GP 2013. Also, check the DYNAMICS.SET from GP 10 and compare it to the DYNAMICS.SET file of GP 2013 to make you installed and upgraded all the GP add-ins.

  • KirkLivermont Profile Picture
    KirkLivermont 5,985 on at
    RE: After GP 10 to GP 2013 upgrade, "dictionary not loaded" error preventing GP 2013 from loading.

    Sorry I should have more taken a little more time to re-read step 6.

    I believe you are just verifying that utilities has the correct path to your copies in step 6.

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