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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... User and queue with sa...

Customer experience | Sales, Customer Insights,...

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User and queue with same email address

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Hi there,

I’ve got a user and a queue set up sharing the same email address. Will this cause an issue creating queue items?

is it advised to remove the user with the email address?

thanks!

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Leah Ju Microsoft Employee on at

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Hi Partner,

When you add one record to one queue, one queue item will be created.

When you add records to a queue, you see the queue name when you select it, so the email address doesn't affect the

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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