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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Retail Store Transacti...
Microsoft Dynamics AX (Archived)

Retail Store Transactions not showing,

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Posted on by w.sallam 2,259

Hi,

we had to change the Store database for AX Retail,

the upload and download both applying right, 

but when we go to Inquiries > Retail store transactions no transaction is showing for this store 

can anyone have any idea about this?

AX 2012 R3 CU10

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  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 304,266 Super User 2026 Season 1 on at

    Hi w.sallam,

    Can you check if the retail statements are imported in Dynamics AX? Is the batch job running? Are the sales orders created and posted?

  • w.sallam Profile Picture
    w.sallam 2,259 on at

    Thanks for replying André

    there are no statements in Dynamics AX or any posted sales orders for this store.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 304,266 Super User 2026 Season 1 on at

    In that case, you have to check if the batch is running and if the retail database can be accessed correctly and has the correct retail stores. You mentioned that download was working correctly, but if there is no retail statement, there is something different now...

  • w.sallam Profile Picture
    w.sallam 2,259 on at

    Batch is running fine,

    I checked the Async Client configurations and all are working fine,

    when I run upload or download jobs it applied successfully,

    but there is no statements and no transactions

  • Suggested answer
    guk1964 Profile Picture
    guk1964 10,888 on at

    First check the event viewer for any errors.

     AX retail push jobs use SQL change tracking to push data from HO to store. Pull jobs use a different way, a replication counter.  

    For sales transactions assume that RetailPOS is the store database. able [RetailPOS].[ax].[RETAILTRANSACTIONSALESTRANS] has a field called [REPLICATIONCOUNTERFROMORIGIN] that is an auto-incremented number, and every new transactions gets a new number.

    There is another table [RetailPOS].[crt].[TABLEREPLICATIONLOG] that stores a list of all tables that need to upload data. This table has a field, FILTERMAX, which is a reference to the above field RETAILTRANSACTIONSALESTRANS.REPLICATIONCOUNTERFROMORIGIN. The Field FILTERMAX is always up-to-date to indicate the last transaction uploaded. That means any new transactions created in the store DB will get a value in the RETAILTRANSACTIONSALESTRANS.REPLICATIONCOUNTERFROMORIGIN greater than the one currently set in FILTERMAX.

    Every time the pull job runs, it checks REPLICATIONCOUNTERFROMORIGIN in all tables against the FILTERMAX value for those tables and sees whether there are any new transactions that need to be uploaded, using the Async client service and sets the FILTERMAX values for the tables to the last uploaded value.

    So check those values.  You can probably force the store database into thinking that the records haven’t been uploaded to Async Server. When table [RetailPOS].[crt].[TABLEREPLICATIONLOG] is cleared it effectively resets  the store database and re-upload all records into a new RPF file. Any duplicate transactions should be ignored by AX. Basic steps.

    1. Stop the AsyncClient in the StoreDB machine

    2. Make a backup of the store Database

    3. Delete the records in the table

    4. Start the Async Client

    5. Run the P-job

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