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Finance | Project Operations, Human Resources, ...
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Unable to send Invoices to Customer Email address - Send as permission error

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Posted on by 22,375 Most Valuable Professional

Hi Experts,

I am trying to send Free text invoice to an email address, this I have setup in print management, however system is not allowing to send the same.

Saying "Unable to send email as 'ramit.paul@.com' from the 'SVC-FAST-Test@s.com' account, please check the "Send as" permissions on the 'ramit.paul@.com' account. 

Note- My SMTP setup is fine

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  • Gowtham Kumar Profile Picture
    on at
    RE: Unable to send Invoices to Customer Email address - Send as permission error

    Hi Ramit,

    I am having the same issue. Do you find any solution for this. Please let us know

  • Ramit Paul Profile Picture
    22,375 Most Valuable Professional on at
    RE: Unable to send Invoices to Customer Email address - Send as permission error

    Thanks all, I have asked the IT team to look into this, any update, I shall inform here.

  • Gunjan Bhattachayya Profile Picture
    35,421 on at
    RE: Unable to send Invoices to Customer Email address - Send as permission error

    Hi Ramit,

    This will need to need to be done by your system admin as Andre suggested. Your email account needs to have permissions to send mails on behalf of the email account setup in email parameters.

  • Ramit Paul Profile Picture
    22,375 Most Valuable Professional on at
    RE: Unable to send Invoices to Customer Email address - Send as permission error

    I am using SMTP for email parameters, in my user - my email id is setup

    in email parameter, the SMTP email id is setup

  • A.Prasanna Profile Picture
    8,186 on at
    RE: Unable to send Invoices to Customer Email address - Send as permission error

    Hi Ramit,

    Are you using Exchange or SMTP to send email , and from which email you need to send ?

    what is the mail address specified under User Options ?

    Regards,

    AP

  • André Arnaud de Calavon Profile Picture
    293,245 Super User 2025 Season 1 on at
    RE: Unable to send Invoices to Customer Email address - Send as permission error

    Hi Ramit,

    This would be probably missing the setting that needs to be done in Microsoft 365 to allow your email address to send emails via SMTP. See also: docs.microsoft.com/.../allow-members-to-send-as-or-send-on-behalf-of-group

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