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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Import failing due to ...
Customer experience | Sales, Customer Insights,...
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Import failing due to duplicates

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Posted on by rr88 230

Hello - I am trying to import contact records through the wizard and I have selected duplicates, but I still get errors on import saying a duplicate email address was found. I have tried turning off duplication rules before import but this doesn't seem to matter. Thoughts?

Thanks,

Rob

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    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    Check if you have an alternate key for the email address field. If yes then this is expected i.e. you can't import duplicate email adress record as it will be blocked by sql itself. Read more about alternate keys here-

    docs.microsoft.com/.../define-alternate-keys-entity

    https://crmthings.wordpress.com/2018/10/12/alternate-key-vs-duplicate-detection-rule-in-dynamics-365/

    https://community.dynamics.com/crm/b/crmtipstrickstroubleshooting/posts/alternate-keys-helping-preventing-duplicates

    Hope this helps.

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