Returning Shared Tool

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Posted on by Aaron Kumar

When engineers are closing are closing tickets on Dynamics 365, they are getting error messages of 'Returning Shared Tool'. How can this be resolved ?

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Guido Preite 54,086 Moderator on at

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looks like a custom message, check if your customizations (plugins, javascript) contains it and are attached to some events that can trigger this error.

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Haig Liu Microsoft Employee on at

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Hi Aaron Kumar,

Which Dynamic 365 App are you using,

or did you encounter an error closing your support ticket?

I wasn't able to find a similar error message, so maybe it's a customization.

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Aaron Kumar 5 on at

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Hello. if I were to say CE would that be any help? This error would occur when engineer close ticket that has been assigned to them

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