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Email Server Error Code: InvalidForwardMailItem

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Posted on by Mrunalini 120 
We have the shared mailbox and shared with few users. 

One of our User is Forwarding the email to our Forward mailbox is not working where as it is working for one of other user and my self. 

The error i see in the Forward mailbox is as below

VIEW DETAILSDelete the alert.
An error occurred while creating the incoming email "FW: TEST 5 [SEC=OFFICIAL]" in Microsoft Dynamics 365 for the mailbox CRM Email Tracking.
Email Server Error Code: InvalidForwardMailItem Learn More

it does not give any more details why this ForwardMailItem is invalid. Can you please help me with this
  • Totoro Profile Picture
    Totoro 5 on at
    RE: Email Server Error Code: InvalidForwardMailItem

    Did you ever get a resolution to this?  Facing similar setup/issue.

  • Mrunalini Profile Picture
    Mrunalini 120 on at
    RE: Email Server Error Code: InvalidForwardMailItem

    We currently using 365 online CRM and configured forward mailbox with following details:

    Add Forward Mailbox:

    Name: Forward Rule, Email Address: forwardemailbox@xxxx.onmicrosoft.com, Incoming Email: Server-side Synchronization or email router, Outgoing Email: None.

    Update User mailbox:

    Email Address: mailbox1@xxxx.onmicrosoft.com, Incoming Email: forward Mailbox, Outgoing Email: Server-side Synchronization or email router.

    then Click Save, Approve Email and Test and Enable Mailboxes.

    After, When i try to send email from  mailbox1@xxxx.onmicrosoft.com to forwardemailbox@xxxx.onmicrosoft.com using outlook  email not received in CRM. And forwarding mailbox alerts received an error message"An error occurred while creating the incoming email "test" in Microsoft Dynamics 365 for the mailbox Forward Rule".

    How to solve this issue ?

  • Suggested answer
    Lixzh Profile Picture
    Lixzh on at
    RE: Email Server Error Code: InvalidForwardMailItem

    Hi, After setting up the FW Mailbox, please try the article below:

    community.dynamics.com/.../configuring-forward-mailbox-in-microsoft-dynamics-crm-and-exchange-online

  • nmaenpaa Profile Picture
    nmaenpaa 101,156 on at
    RE: Email Server Error Code: InvalidForwardMailItem

    Moved to D365 Customer Service forum.

  • Mrunalini Profile Picture
    Mrunalini 120 on at
    RE: Email Server Error Code: InvalidForwardMailItem

    Sorry.The error messages is from D365 CRM

  • nmaenpaa Profile Picture
    nmaenpaa 101,156 on at
    RE: Email Server Error Code: InvalidForwardMailItem

    Which product are you asking about? You posted in D365 SCM (ERP) forum but the error message seems to mention D365 CRM.

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