Need advice on how to raise a VAT credit only on customer account

(0) Share

Report

Posted on by Yumiko

318

A customer’s invoices have incorrectly had VAT added to them although they paid the correct 0% VAT order amounts via credit card on our sales platform. We need to raise one credit note for the total VAT amount over all invoices to balance their accounts against monies paid, therefore only the GB VAT G/L will be used.

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Inge M. Bruvik 1,111 Moderator on at

Like (0)

Report

You can post a FULL VAT transaction through a journal. I think that will be the easiest way to fix those transactions.

Maybe this also can help you:

thedynamicsexplorer.com/.../

Was this reply helpful? Yes No
Suggested answer

YUN ZHU 95,595 Super User 2025 Season 2 on at

Like (0)

Report

Hi, I think you can cancel the wrong invoice and create a new one later.

Hope this helps.

Thanks.

ZHU

Was this reply helpful? Yes No