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Need advice on how to raise a VAT credit only on customer account

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A customer’s invoices have incorrectly had VAT added to them although they paid the correct 0% VAT order amounts via credit card on our sales platform.   We need to raise one credit note for the total VAT amount over all invoices to balance their accounts against monies paid, therefore only the GB VAT G/L will be used. 

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    YUN ZHU Profile Picture
    YUN ZHU 74,115 Super User 2024 Season 2 on at
    RE: Need advice on how to raise a VAT credit only on customer account

    Hi, I think you can cancel the wrong invoice and create a new one later.

    pastedimage1678232463020v1.png

    Hope this helps.

    Thanks.

    ZHU

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    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Need advice on how to raise a VAT credit only on customer account

    You can post a FULL VAT transaction through a journal. I think that will be the easiest way to fix those transactions.

    Maybe this also can help you:

    thedynamicsexplorer.com/.../

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