Need advice on how to raise a VAT credit only on customer account

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Posted on by Yumiko

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A customer’s invoices have incorrectly had VAT added to them although they paid the correct 0% VAT order amounts via credit card on our sales platform. We need to raise one credit note for the total VAT amount over all invoices to balance their accounts against monies paid, therefore only the GB VAT G/L will be used.

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YUN ZHU 73,339 Super User 2024 Season 2 on at

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RE: Need advice on how to raise a VAT credit only on customer account

Hi, I think you can cancel the wrong invoice and create a new one later.

Hope this helps.

Thanks.

ZHU
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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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RE: Need advice on how to raise a VAT credit only on customer account

You can post a FULL VAT transaction through a journal. I think that will be the easiest way to fix those transactions.

Maybe this also can help you:

thedynamicsexplorer.com/.../