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Plugin Exception Code -2147220956 "An unexpected error occurred from ISV code"

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Posted on by Community Member Microsoft Employee

Hi,

I have a plugin registered against a custom entity in CRM to set the stageid of an incident via the regarding Entity . This is done using this snippet of code(I have stripped out the code for "Some ID").

 regardingEntity.Attributes.Add(
                    "stageid",
                    "Some ID");

                service.Update(regardingEntity);

I have profiled the code and the parameters I am passing in to the Arributes.Add() are correct. I have also changed the field I am updating on the regarding entity to a simple text field to ensure that the plugin code has access to the regarding entity and all seems to work ok. It appears that something else is happening behind the scenes in CRM and all I am getting back from the exception logs is this generic error code

-2147220956 "An unexpected error occurred from ISV code"

I was wondering if anyone has any insight into what this error code could mean. I have ruled out a number of potential problems around Security roles, Owning Users of the entities etc..

 Regards,

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ashlega 34,475 on at

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RE: Plugin Exception Code -2147220956 "An unexpected error occurred from ISV code"

If you have process entities there, you might just want to set stage id differently:

blogs.msdn.microsoft.com/.../best-practices-for-automating-business-process-stage-progression-in-dynamics-365
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RaviKashyap 55,410 on at

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RE: Plugin Exception Code -2147220956 "An unexpected error occurred from ISV code"

Hi Colm,

Can you check if you have any other process, business rule [Entity], plugins etc which could trigger after this plugin?

There is a possibility that the error is occuring from some other place. Best way is to enable/ disable and see where it starts working.

Hope this helps.