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Product has been released to a company and cannot be deleted.

Posted on by 342

Hi 

I am having this error when I try to delete a product. 

The product has been released to a company and cannot be deleted.

pastedimage1629615183049v1.png

I checked in the other company and I did not find any product there why it is giving me this error 

  • Suggested answer
    silmi Profile Picture
    silmi 57 on at
    RE: Product has been released to a company and cannot be deleted.

    Hi everyone,

    I believe. this is too late reply but hope this will help someone.

    If you get the error message that says ''The product has been released to a company and cannot be deleted'' you need to remove the category relation if you are managing retail assortments by category. If you are managing retail assortment by product level, you need to remove the product from the assortment.

    Then run process assortment job. Once job completed you can delete the item

    Thank you.      

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Product has been released to a company and cannot be deleted.

    I am getting this same error as described in this post from August 2021 when trying to delete a released product that has no transactions against it and only released to the one company.  I've tried removing the Product Category Assignment for the Commerce hierarchy (as well as Sales category and Procurement category assignments) but still I am getting the same error.  I am running F&O 10.0.28.  Was this the solution that worked for you, @abjulaziz.alesaei?

    UPDATE: I waited about an hour after removing the Product Category Assignments, and then I was able to delete the Released Product.   I suspect that the change in retail/commerce assignment had to be replicated  to the online store via a commerce batch job, but that is just a theory.

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,802 Super User 2024 Season 2 on at
    RE: Product has been released to a company and cannot be deleted.

    Hi Abdulaziz,

    When deleting the product from the released products, you shouldn't get this error. Can you check if this is caused by a customization or partner add-on? In my demo environment it is working without this validation.

  • abdulaziz.alesaei Profile Picture
    abdulaziz.alesaei 342 on at
    RE: Product has been released to a company and cannot be deleted.

    Hi jannawangD365

    Thanks for the help

  • Verified answer
    RE: Product has been released to a company and cannot be deleted.

    Hi Abdulaziz,

    check is the product is linked to any category/assortment  which used in retail company. if yes, then delete the relationship, you should be able to delete the items.

  • abdulaziz.alesaei Profile Picture
    abdulaziz.alesaei 342 on at
    RE: Product has been released to a company and cannot be deleted.

    Hi André

    Yes, know that I have to delete the released product first.

    The error message appears when I delete from the release product

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,802 Super User 2024 Season 2 on at
    RE: Product has been released to a company and cannot be deleted.

    Hi Abdul,

    If there are no transactions, you first have to delete the released product in the 'MM' company. Once that is done, you can delete the (global) product.

  • abdulaziz.alesaei Profile Picture
    abdulaziz.alesaei 342 on at
    RE: Product has been released to a company and cannot be deleted.

    Hi André Arnaud

    there are no transactions on the item why I can not delete it

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,802 Super User 2024 Season 2 on at
    RE: Product has been released to a company and cannot be deleted.

    Hi Abdulaziz,

    The Products is a global table. The released products is data per company. As this product is released to "MM", you can't delete it.

  • abdulaziz.alesaei Profile Picture
    abdulaziz.alesaei 342 on at
    RE: Product has been released to a company and cannot be deleted.

    Hi Syed 

    pastedimage1629623849080v2.png

    As you can see it is in one company 

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