In the deskot app, whenever I try to Upload 3D models, I get an error message saying "Upload failed".
I've tried all the 3D supported formats and still nothing.
I'm using the trial version.
Any help?
Best Regards,
Hi LMarMar,
In addition to format issues there may be connection issues or permission issues and so on,
You can follow these steps to test:
As for the format, I prefer the .glb format
In addition to the above you can also use this to help you solve the problem:
I would try a few quick things and then jump straight to a support ticket.
First, if your models are larger than ~128MB, review Optimize your 3D models to use with Dynamics 365 Guides and Power Apps and look for ways to reduce your model size.
Next, if your models have assets stored outside of the file, make sure the Guides PC app can access all of those files when uploading.
Another possibility: this could be a permission issue caused by incorrect security roles. I would not expect this problem if you're using the same user account that created the trial. But if your company created secondary accounts for the same trial environment, then make sure your account has the appropriate security roles. See About the Author and Operator user roles in Dynamics 365 Guides - Dynamics 365 Mixed Reality | Microsoft Learn.
If none of these quickly unblock you, jump right to a support ticket.
Let me know if you have any troubles opening the ticket.
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