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Microsoft Dynamics GP (Archived)

Field Service Management - RTV

Posted on by 145

I have been spending some time getting familiar with the Field Service Management module in GP2013 R2 and I am having some difficulty with the RTV process.  When I create an RTV for replacement or for credit it creates a Returns batch in Payables Management so that I can apply that against the POP invoice.  However when I try to view the transaction in the batch I get an error that the transaction cannot be found.  When I print the batch edit list it tells me that multicurrency errors exist even though the item, the vendor and the customer are all in the same currency.  It also tells me that the intercompany box has been checked which I didn't do because I couldn't even access the transaction.  If I try to post it says Table update interrupted. 

Has anyone seen this issue before if so can you tell me what I might be doing incorrectly or how I can fix this.

Thank you

Lonnie

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