I have received a request about if possible to receive notifications via email when the time lime of a case is being updated, notes being added and email sent by a customer, etc
Is this possible to be setup?
Gentle reminder still newbie on D365, Power Platform and Dataverse
Bipin Kumar Many thanks for your reply, adopted similar steps and worked, did not have time to say thanks
HI,
You will have to create multiple workflow to send email notification on different actions/events.
For example -
1 - workflow to send email notification when Notes created and Regarding is Case
2 - Workflow to send email notification when Email created for Case
3 - workflow to send email when Task or any other activity is created for case
Please mark my answer verified if this is helpful!
Regards,
Bipin Kumar
Follow my Blog: xrmdynamicscrm.wordpress.com/
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