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Customer experience | Sales, Customer Insights,...
Answered

Disabling adding Attachment in Notes in TimeLine Control

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Posted on by 10

Hi,

Is there any simple way  to hide/disable attachment icon apart from security role revoke of create from Notes entity?

I have the same question (0)
  • Suggested answer
    Luis Nogueira Profile Picture
    Microsoft Employee on at

    Hi EKL,

    Please refer to community.dynamics.com/.../447598 for a few options.

  • Suggested answer
    Wahaj Rashid Profile Picture
    11,323 on at

    Hi,

    Thank you for your query.

    There is no simple or supported way to hide attachment button.

    I have covered possible options along with drawback in this post:

    https://crmlogs.wordpress.com/2021/01/05/dynamics-365-disable-attachments-in-notes/

    If your purpose is block attachments in notes, the best approach is to create a run time workflow based on the File Size field and throw an error.

    Here are steps to follow:

    • Go to Advanced Settings -> Processes.
    • Create a new Workflow (Realtime) for Note entity.

    pastedimage1609840594169v1.png

    • Trigger the workflow on:
      • Create
      • Update: select File Size field.

    pastedimage1609842438728v2.pngpastedimage1609842486529v3.png

    • Run the workflow in Organization scope (depends on your requirement and security configuration).
    • Add a condition if Note Size is greater than 0
      • Stop Workflow as Cancelled (set error message in properties)

    pastedimage1609842542266v4.png

    • Activate the workflow

    Now users can create notes with text but cannot attach any file.

    pastedimage1609842650757v5.png

    Let me know if you need further clarification.

    Best,

    Wahaj

    (if it helps, please mark it as verified)

  • Verified answer
    Wahaj Rashid Profile Picture
    11,323 on at

    Hi,

    Is this issue resolved?

    If yes, please click on Yes under "Did this answer your question?" for the appropriate answer.

  • EKL Profile Picture
    10 on at

    Hi Wahaj,

    Thanks for the solution,we have yet not decided to on it and also looking for options like the below settings.When we set to 0 as attachment size,error alert happens.

    pastedimage1610614190738v2.png

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