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26Hej everyone!
We use some set articles for which we use assembly BOMs to collect the different parts for the set. Some components of the assembly BOM are service articles. In general we face the following problems:
- When shipping an article with an assembly BOM, no service articles are being created for the components with a service group. A service article is only being created if the respective article stands in a sales lines by itself, outside of the assembly article. Is there a way to solve this?
- When correcting an invoice, i. e. creating a credit memo, neither the set article itself nor the components of the assembly BOM are being re-transferred to stock. As a result, when I want to create a new (corrected) invoice, I cannot post this invouce due to lack of stock, although I just cancelled an invoice with the articles needed.
- When a service article is being returned, usually we first receive them and after that, we may create a service order, if necessary. But as soon as the service article is being received, the service article is deleted so that it can no longer be selected in the service order. How to deal with this situation?
- If a customer returns a service article for repair, the service article is being deleted as soon as it is receiced (see above). So for the repaired article, we create a new sales order and ship the article again. But then, a new service article is being created with an new sales date and accordingly a new waranty date. But after repair, the warranty date should remain the same, wich means that we have to adjust the warranty date manually. Is there a better way?
Thanks in advance!
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