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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / mailbox id for microso...
Microsoft Dynamics CRM (Archived)

mailbox id for microsoft exchange online

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Posted on by gawasdilip 2,385

Hi ,

To test the email functionality in crm2015 I have created a shared mailbox, I have configured that 365email Id in crm mailbox configuration and set the server profile as microsoft exchange online, which was there in crm by default. but when tested the mailbox it is showing 'test in progress' for more than 2-4 hrs. Is there anything wrong I am doing.

 

Also can anyone help me out for creating a microsoft exchange online server trial and sync it with dynamics crm 2015 online version.

 

Please help me out.

 

Thanks,

Dilip

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  • Suggested answer
    Aileen Gusni Profile Picture
    Aileen Gusni 44,524 on at

    Dilip,

    Have you approved the email?

    Thanks.

  • Suggested answer
    Aldo Macedo Profile Picture
    Aldo Macedo on at

    Hello Dilip,

     

    To configure CRM Online and Exchange Online you need to verify that you are in a supported email service configuration for server side synchronization.

    Depending on your Microsoft Dynamics CRM installation, you may be deciding whether to use server-side synchronization or the Email Router/Outlook synchronization. This following table lists what is supported by server-side synchronization for each type of installation. Later in this topic, you can read about the scenarios that aren’t supported by server-side synchronization.

    Important

    The information here represents the POP3/SMTP systems supported by Microsoft. Although other POP3/SMTP systems may work with Microsoft Dynamics CRM, those systems were not tested by Microsoft and are not supported.

     

    CRM deployment

    Email system

    Email synchronization

    Appointments, contacts, and tasks synchronization

    Protocol

    CRM (on-premises)
      • Exchange Server 2010
      • Exchange Server 2013

    Yes

    Yes

    Exchange Web Services

    CRM (on-premises)
      • Gmail
      • Yahoo! Mail
      • MSN1
      • Outlook.com 1
      • Windows Live Mail 1

    Yes

    No

    POP3/SMTP

    Microsoft Dynamics CRM Online

    Exchange Online

    Yes

    Yes

    Exchange Web Services

    Microsoft Dynamics CRM Online
      • Gmail
      • Yahoo! Mail

    Yes

    No

    POP3/SMTP

    1 May be unsupported for FIPS-compliancy. See the following section for more information.

    Using Exchange Online with CRM Online

    If your company is using Exchange Online with CRM Online, note the following:

    CRM Online supports server-side synchronization with Exchange Online in the same tenant in Office 365 with Server to Server Authentication. Other authentication methods or settings are not recommended or supported, including:

    • Using credentials specified by a user or queue

    • Using credentials specified in an email server profile

    • Using Impersonation

    • Setting Auto Discover Server Location to No

    • Using an email server profile other than Microsoft Exchange Online

    • Using non-default network ports

      Connecting CRM Online with Exchange Online in different tenant is not supported.

      Unsupported email service configurations

      Server-side synchronization doesn’t support the following scenarios:

    • Hybrid deployments:

      • CRM Online with Exchange (on-premises)

      • Microsoft Dynamics CRM (on-premises) with Exchange Online

    • Mix of Exchange/SMTP and POP3/Exchange

    • Creation of mass email marketing campaigns

    • Extensibility scenarios like extending EWS/POP3/SMTP protocols and creating custom email providers

    • Exchange Server 2003 and Exchange Server 2007

    • Server-side synchronization in CRM Online, or in a Microsoft Dynamics CRM (on premises) deployment that is configured for FIPS 140-2 compliancy, requires a POP3/SMTP email server that is also FIPS 140-2 compliant. Some email servers are not FIPS 140-2 compliant, such as MSN, Outlook.com, or Windows Live Mail.

      For most situations not supported by server-side synchronization, you can use the Microsoft Dynamics CRM Email Router. More information: Choose a method for message synchronization

    Note

    We recommend that you don’t use a mixed configuration of Outlook synchronization and server-side synchronization for appointments, contacts, and tasks in the same organization, because it may result in updated CRM data not synchronizing to all attendees.

     

    https://technet.microsoft.com/en-us/library/dn531050.aspx

     

    To create an exchange online trial you must obtain a trial for Office E3, this contains exchange online trial licenses, sharepoint, yammer, etc. you can find it in purchase service on O365 portal.

     

    It is not possible to connect CRM Online with Exchange Online that are in different tenants.

    To configure CRM Online and Exchange Online:

    1.- Use SSS as email process configuration (verify in email configuration)
    2.- Approve mailbox and save (mailbox must be approved by O365 Admin)
    3.- Test and Enable
    4.- Also add to trusted sites in IE https://*.onmicrosoft.com and https://*.dynamics.com

     

    If you want to see more information to do troubleshooting I suggest you to turn on warning message inside email configuration. Also you can contact MS support so they can help you taking traces when doing configuration and indicate possible causes that generate email configuration problems.

     

    Best regards,

  • gawasdilip Profile Picture
    gawasdilip 2,385 on at

    Yes Aileen. You mean approve Email on Mailbox right?

  • gawasdilip Profile Picture
    gawasdilip 2,385 on at

    Thanks Aldo..  

    I will check these things

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