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Aloha,
We have a situation in which duplicate batch numbers were generated and then denied by the payment processor.
On 10/19, batches 551 and 552 were created, submitted and approved.
On 10/20, batch 552 was created (again) and then denied as duplicate (completely different batch, different card numbers, totals, etc).
Our payment processor is telling us to simply change the batch number and resubmit. I do not think that is at all possible (or should be possible) in RMS. From my understanding, the batch number is assigned during batch by Vital.
IF we can change the batch number, how? We still have an unsettled batch out there, from 10/20, that as far as RMS is concerned has been transmitted, but Vital is telling us it is denied due to duplicate batch number.
Any insight or assistance here is greatly appreciated!
Tony
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Hi Tony,
I suffered through this with a client and in the end the solution was that the batch size in the registers was not all the same. I don't know why, but that fixed the problem.
Of course then I had to set about figuring out which sales were not settled, and by combing the data and going
back and forth with the merchant services company we were able to recover everything.
Oh, and you have to change more than the batch number.
-Jerry
JR Data Inc
jerry@jrdata.us
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