Error while updating a case/incident record from web application

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I have to reopen a case ( incident ) through my code and then update a field and again close it as resolved.

I am able to open it using SetStateRequest and close it using CloseIncidentRequest. But in between I am not able to use service.Update(caseRecord) to update it. I get the error "This message cannot be used to Close the incident. Use CloseIncidentRequest to close the case". What should I do to update the record ?

SetStateRequest state = new SetStateRequest();
state.State = new OptionSetValue(0); // set the case status to Active
state.Status = new OptionSetValue(1); // set the case status reason to "In Progress"
state.EntityMoniker = record.ToEntityReference();
SetStateResponse stateSet = (SetStateResponse)service.Execute(state);
record["merc_originalowner"] = new EntityReference("systemuser", currentOwner.Id);

record["statuscode"]= new OptionSetValue(1);
service.Update(record); // this line gives error

Entity incidentResolution = new Entity("incidentresolution");
incidentResolution["subject"] = "Resolved";
incidentResolution["incidentid"] = new EntityReference ("incident",record.Id);
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = incidentResolution;

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Community Member on at

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RE: Error while updating a case/incident record from web application

Hi Ravi, I need some help in solving an issue. Please follow the link :

community.dynamics.com/.../272431

Thanks in advance :)
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gdas 50,091 Moderator on at

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RE: Error while updating a case/incident record from web application

Hi Bob,

As Ravi mentioned you need to create new instance of the record when you are updating instead of reusing the same before update.
record["merc_originalowner"] = new EntityReference("systemuser", currentOwner.Id);

// Create a new instance for update

Entity recodUpd = new Entity(record.LogicalName, record.Id);
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RaviKashyap 55,410 Moderator on at

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RE: Error while updating a case/incident record from web application

try this code-

============

SetStateRequest state = new SetStateRequest();

state.State = new OptionSetValue(0); // set the case status to Active

state.Status = new OptionSetValue(1); // set the case status reason to "In Progress"

state.EntityMoniker = record.ToEntityReference();

SetStateResponse stateSet = (SetStateResponse)service.Execute(state);

// Create a new instance for update

Entity recodUpd = new Entity(record.LogicalName, record.Id);

recodUpd["merc_originalowner"] = new EntityReference("systemuser", currentOwner.Id);

recodUpd["statuscode"] = new OptionSetValue(1);

service.Update(record);

Entity incidentResolution = new Entity("incidentresolution");

incidentResolution["subject"] = "Resolved";

incidentResolution["incidentid"] = new EntityReference("incident", record.Id);

CloseIncidentRequest closeRequest = new CloseIncidentRequest();

closeRequest.IncidentResolution = incidentResolution;

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