Error while updating a case/incident record from web application

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I have to reopen a case ( incident ) through my code and then update a field and again close it as resolved.

I am able to open it using SetStateRequest and close it using CloseIncidentRequest. But in between I am not able to use service.Update(caseRecord) to update it. I get the error "This message cannot be used to Close the incident. Use CloseIncidentRequest to close the case". What should I do to update the record ?

SetStateRequest state = new SetStateRequest();
state.State = new OptionSetValue(0); // set the case status to Active
state.Status = new OptionSetValue(1); // set the case status reason to "In Progress"
state.EntityMoniker = record.ToEntityReference();
SetStateResponse stateSet = (SetStateResponse)service.Execute(state);
record["merc_originalowner"] = new EntityReference("systemuser", currentOwner.Id);

record["statuscode"]= new OptionSetValue(1);
service.Update(record); // this line gives error

Entity incidentResolution = new Entity("incidentresolution");
incidentResolution["subject"] = "Resolved";
incidentResolution["incidentid"] = new EntityReference ("incident",record.Id);
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = incidentResolution;

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RaviKashyap 55,410 Moderator on at

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try this code-

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SetStateRequest state = new SetStateRequest();

state.State = new OptionSetValue(0); // set the case status to Active

state.Status = new OptionSetValue(1); // set the case status reason to "In Progress"

state.EntityMoniker = record.ToEntityReference();

SetStateResponse stateSet = (SetStateResponse)service.Execute(state);

// Create a new instance for update

Entity recodUpd = new Entity(record.LogicalName, record.Id);

recodUpd["merc_originalowner"] = new EntityReference("systemuser", currentOwner.Id);

recodUpd["statuscode"] = new OptionSetValue(1);

service.Update(record);

Entity incidentResolution = new Entity("incidentresolution");

incidentResolution["subject"] = "Resolved";

incidentResolution["incidentid"] = new EntityReference("incident", record.Id);

CloseIncidentRequest closeRequest = new CloseIncidentRequest();

closeRequest.IncidentResolution = incidentResolution;

==================

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gdas 50,091 Moderator on at

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Hi Bob,

As Ravi mentioned you need to create new instance of the record when you are updating instead of reusing the same before update.
record["merc_originalowner"] = new EntityReference("systemuser", currentOwner.Id);

// Create a new instance for update

Entity recodUpd = new Entity(record.LogicalName, record.Id);

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Community Member on at

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Hi Ravi, I need some help in solving an issue. Please follow the link :

community.dynamics.com/.../272431

Thanks in advance :)

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