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Hello Experts,
I am getting following error when i try to login to USD using a common account.
"APPLICATION_HOST_ERR_NO_CONFIGURED_APPS: No applications are configured for your use."
The surprising part is, all my test team uses a common account to login to CRM, but only few users are facing this issue and rest all are able to login to USD using the same account.
So it seems to me more likely the local machine issue.
Can you please confirm if my understanding is correct? If So what is the dependency it has with local resources?
thanks in advance for your suggestions/help.
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Delete the contents of the USD cache folder %appdata%/Microsoft/usd . This forces the user to download the USD configuration data again from the server. If the issue still occurs then there is an issue with your USD configuration.
Hi,
I have faced this issue multiple times. Please validate the below steps
1. The user has USD Agent Role
2. If you are using USD Configurations, make sure that this User has a USD Configuration set on the User record that has the required components in it
3. Make sure the User using which you created/imported the USD components is a part of the same Business Unit as the User trying to use USD. (This happens because USD agent role has only BU level access on all the USD entities)
Hi effe,
I do not have any records available under any of these section, how do i get sample records?
7. after saving the configuration record, scroll down to hosted controls, events and action
calls section. Add all existing available records under 'Hosted Controls', 'Events' and
'Action Calls'. Repeat same action for all other sections on the form (e.g. add all
existing records)
Thanks.
Hi Venkatesh,
You need to check with the users whether they are assigned with USD or not in CRM.
I also faced this issue so removed the USD field value from User in security CRM then able to login USD Page.
Thanks,
Jharana
how to Install and Configure USD
1. download the packages
2. run the package deployer tool and complete the wizard
3. install the 64bit version of USD client
4. once installation is completed the USD client will launch but there will be nothing
displayed
5. login to CRM, go to Settings --> Unified Service Desk
6. Click on "Configuration" and add a new configuration record. name it e.g. Agent
7. after saving the configuration record, scroll down to hosted controls, events and action
calls section. Add all existing available records under 'Hosted Controls', 'Events' and
'Action Calls'. Repeat same action for all other sections on the form (e.g. add all
existing records)
8. Then navigate to Settings --> Security --> Users
9. Select the CRM user you want to use USD for and then select the "Configuration" record created in step 7 to 8 in the USD Configuration Lookup. Save
10. Re-open the USD client installed in step 4 and now it will show all the relevant details e.g. dashboard, search, toolbars, chat window etc
check out this link:
Hi Pranav,
i don't think this is version issue because same i'm facing same issue.
Regards,
Hi,
1. Check the version of USD client you installed is same for all the users.
2. Try logging on the machine where other users are able to login.
Regards
Pranav
Can you check the users who all are facing issue is they are in child business unit ?
And Who all able to access they are in parent business unit?
Regards,
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