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Microsoft Dynamics CRM (Archived)

Appointment date time is not pointing to the Scheduled time when tried to update time in 2011

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Posted on by 75

If the user tries to update the Start and End date on the Appointment Entity to an hour delay then the date time fields is pointing to 00.00 instead of the time the appointment is scheduled.In CRM 4.0, If the user tries to update the date time the time shows the value of the scheduled time.

EX: In CRM 2011 if the appointment is scheduled for 1 hour duration start time: 01/08/2013 8.30pm and End time: 01/08/2013 9.30pm. Now the user wants to postpone the appointment to 1hour and clicks on the Start date field it is pointing to 00.00, users needs to scroll down or enter manually to select 9.30pm as start date.

In CRM 4.0 If the user selects the start date field to update the time it is pointing to 8.30pm, so the user can easly select 9.30pm from the optionset.

I want to achieve the same as in 4.0 to 2011, is there a way to achieve this?? Please suggest me.

we have recently  upgraded to 2011 from 4.0 and we are on Update Rollup 13 now. 

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  • Suggested answer
    graemed Profile Picture
    415 on at

    Hi,

    This a small but understandably frustrating change for you but this is how the application now works in terms of editing an appointment.

    A way of getting around it would be to move the appointment in the outlook calendar itself and then running a sync with CRM.

    Regards

  • Ramesh Xavier Profile Picture
    on at

    I'm not sure if your customization are causing this issue. I've tested the scenario on 2 different Org and following is what I get.

    1. Consider the user uses the keyboard. All that he would need to do is to tab into that field and use the up/down arrow keys. The time with shift to the duration that's pre set.
    2. Using the mouse I click on the drop down to select the time, it always starts 12:00 AM and yes you would need to scroll from there. but after you click on the option set you can use the arrow keys.

    To verify the behavior I would also suggest you test the symptoms in a different Org.

     

    In case you'd like to trouble shoot the issue feel free to open a ticket with us.

     

    Thanks for using community support.

     

    Regards,

    Ramesh

     

  • ASK Profile Picture
    75 on at

    Thank you Ramesh for providing with the work around.

  • ASK Profile Picture
    75 on at

    Thank you Graeme, but the user wants the functionality to be used for CRM portal not from the outlook.

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