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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Unable to access Dynam...
Small and medium business | Business Central, N...
Suggested Answer

Unable to access Dynamics 365 Business Central Sandbox

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Posted on by HB-15081158-0 6
Hi everyone,
 
I'm struggling to access the Dynamics 365 Business Central sandbox. I've been through the steps at https://signup.microsoft.com/get-started/signup?... but when I click on the "Get Started" button I am left hanging on the https://businesscentral.dynamics.com/Sandbox/?redirectedFromSignup=1&ScenarioId=Signup page
 
From the network log I can see repeated 500 errors coming from GET https://businesscentral.dynamics.com/Sandbox/api/deployment?redirectedFromSignup=true&autoProvision=true until the attempt finally times out with a "This process is taking longer than expected" screen
 
Is there anyone who can help, please? Anyone who knows what I should do, or can check why my account is unable to access the sandbox?
 
Thanks a lot,
Harry
I have the same question (0)
  • Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 25,547 Most Valuable Professional on at
    hi
    Can you enter any tenant environment without problems?
    Best
    GR
  • Suggested answer
    Steven Renders Profile Picture
    Steven Renders 5,682 Moderator on at
    Try the same thing in an inprivate browser session.
  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 11,165 Super User 2026 Season 1 on at

    This usually happens if the sandbox environment was not provisioned correctly during signup. First, try clearing your browser cache or using a different browser. If the issue continues, go to the Dynamics 365 Business Central Admin Center to check if the sandbox exists and is active. If no sandbox is listed or provisioning keeps failing, you’ll need to raise a support request through your tenant admin or contact your Microsoft Partner to get the environment created properly.

     

    ✅ Mark this as the verified answer if helpful.

  • Suggested answer
    Sumit Singh Profile Picture
    Sumit Singh 11,751 Super User 2026 Season 1 on at
    Hi,
     
    Please check below official link, if it can help.
     
     
    Mark the Boolean true “Does this answer your Question” if this is Helpful.
     

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