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Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing Security Role: is it possible to allow the creation of a marketing email content without allowing to send?

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Posted on by 110

I need some assistance on Marketing App-related security. Here is what we’d like to do, but I don’t know if any of these are possible:

  • separate the ability to create content from the ability to send mass emails; we have many staff who build content, but only a few gatekeepers who are authorized to email large populations.
  • configure two levels of create access – one for the university brand team which allows create/write for all templates (journey, email, marketing pages, etc) and a second role that allows people to create emails, journeys, marketing form/pages from those company templates, but not create the templates. I’m able to get users to see templates and create emails from those templates, but they aren’t able to save.
  • Restrict the ability to publish or go live with a journey (create and edit is okay).

This is for a client that is the higher education industry and will have separate departments managing and designing the content and another who will be sending and scheduling the actual journeys. Any suggestions are welcome!

Best,

Valerie

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  • Suggested answer
    Preeti Rana Profile Picture
    on at

    Hi Valerie,

     

     You can use the various security settings for email entity to model your needs as well as use Customer Journey privileges in conjunction.

     

    0871.Untitled.png

     

    Please use the detail documentation on Approvals feature to here to control different types of states.

    https://docs.microsoft.com/en-us/dynamics365/marketing/developer/marketing-approvals-feature

     

    Please email us on d365mktcomm@microsoft.com if this still doesn’t resolve your concern. :)

    Thanks,

    Preeti Rana

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