web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Reverse Credit Memo? N...
Microsoft Dynamics NAV (Archived)

Reverse Credit Memo? Nav 2009

(0) ShareShare
ReportReport
Posted on by Ian Fletcher 2,445

Hi, we have Nav 2009 R2, we have a credit memo that is built up of lines of Items and resources, the items have Zero cost & are required to be on the credit memo as they are being returned to stock (customers own stock) but the resources have costs, but should have not been in the credit memo, this is a user error.

Both have been posted back & hence the problem s it is trying to credit the customer the value of the resources - which is incorrect.

So, can i reverse either the Resource lines on the Credit memo?

Or can i reverse the whole Credit Memo & create a new/correct one,

Thakns

Ian

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Jens Glathe Profile Picture
    Jens Glathe 6,092 on at
    RE: Reverse Credit Memo? Nav 2009

    Hi Ian,

    "reversing" for invoice/credit memo is copying the document into the opposite type using the "Copy Document" function. In this case the application fields (applies-to doc type, applies-to doc no.) are filled in automatically. That's the way to go.

    with best regards

    Jens

  • Verified answer
    Aleksandar Totovic Profile Picture
    Aleksandar Totovic 16,765 on at
    RE: Reverse Credit Memo? Nav 2009

    As Jens said, you need to use Copy Document function. You need to create new invoice and make copy of wrong credit memo. You need to post this invoice and this will be memo reverse. After that, you can make normal credit-memo.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics NAV (Archived)

#1
Saurav.Dhyani Profile Picture

Saurav.Dhyani 2 Super User 2025 Season 2

#1
Alexander Ermakov Profile Picture

Alexander Ermakov 2

#3
RK-25090803-0 Profile Picture

RK-25090803-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans