Credit Memos on Receivables Transaction Entry and discounts

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Posted on by Richard Wheeler

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I have run into a situation with issuing a credit memo to a customer that has a discounted payment term(e.g. 1% net 10). As soon as you change the document type to credit memo, the payment term option goes dim. So now GP applies the same discount percentage to the credit memo so depending on the dates the amount will change. The only way I can stop this is to change the payment term on the customer card but then you need to make sure no new transactions are being entered for that customer. Has anyone else seen this? Is there a better way to handle this?

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MG-16101311-0 26,225 on at

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Actually, this was not my experience. Yes, the credit memo field is locked, but you still have a chance to enter the Discount Returned amount. Credit Memos do not calculate discounts. You must enter it manually.

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