Modify OOB entity

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Posted on by CRM Beginner

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Hi All,

I want to remove "Resolution" field inside "Resolve Case" dialog box in case entity.
Can it be possible or how to achieve this as it is an OOB entity and not allowing me to do anything.

Thanks for any help.

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Answers (1)

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Nijos 1,672 on at

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RE: Modify OOB entity

Hi,

Did you try using a custom button and dialogue?

Nijo
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Syed Ibrahim 6,257 on at

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RE: Modify OOB entity

pls mark it as resolved if the suggestion is answered your query
CRM Beginner 795 on at

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RE: Modify OOB entity

Ok..Thanks
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Syed Ibrahim 6,257 on at

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RE: Modify OOB entity

unfortunately currently not possible any other ways.
CRM Beginner 795 on at

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RE: Modify OOB entity

Is there any way to achieve this or its completely impossible ?
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Syed Ibrahim 6,257 on at

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RE: Modify OOB entity

No you cant modify
CRM Beginner 795 on at

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RE: Modify OOB entity

Can we make resolution as non mandatory ?
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Syed Ibrahim 6,257 on at

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RE: Modify OOB entity

As it is system required field and you cant do change or hide or do any actions on that form.